Our WishWin Responsible Gaming

Our Commitment to Safer Play

Here at WishWin, we ask you to confirm you are at least 18 years old before you create an account. Age verification is not just a formality for us — it's a core part of how we operate. Our WishWin verification team checks identity documents, proof of address and payment details for every new registration, in line with international anti-money-laundering standards and the 5th AML Amendment framework.

At Wish Win, we take player protection seriously from the very first click. We've built our sign-up process to collect only what's necessary — your name, date of birth, email and preferred currency — while keeping your data secure. Two-factor authentication is also available on your account, giving you an extra layer of control over your login and your funds. Getting started is simple through our quick WishWin login process.

Tools to Help You Stay in Control

We at WishWin encourage you to set deposit limits that match your personal budget. Managing your play shouldn't be complicated, so we've made sure our tools are easy to find and simple to use directly from your profile. You'll find the following options available to every account holder:

• Deposit limits — set daily, weekly or monthly caps on how much you add to your balance.
• Loss limits — define the maximum amount you're comfortable losing over a chosen period.
• Session reminders — receive alerts about how long you've been playing.
• Cooling-off periods — take a short break from your account without closing it permanently.
• Self-exclusion — pause your account for a longer period if you feel you need distance from gambling.
• Reality checks — get periodic pop-ups showing your time spent and money wagered.

Our Wish Win support agents are trained to help you activate any of these tools quickly, without judgment and without unnecessary questions. You're always in charge of your own limits, and you can adjust them at any time through your account settings or by contacting our team directly.

Recognizing the Signs of Problem Gambling

You can reach the WishWin Help Centre anytime if you're unsure whether your gaming habits need adjusting. We believe awareness is the first step toward staying in control. Some common signs that play may be becoming a problem include:

• Spending more time or money than originally planned
• Chasing losses with bigger bets
• Neglecting work, relationships or daily responsibilities because of gambling
• Feeling anxious, irritable or guilty about your gaming activity
• Borrowing money or using funds meant for essentials to keep playing
• Hiding gambling activity from family or friends

Choose Wish Win because we care about your wellbeing as much as your entertainment. If any of these signs sound familiar, we recommend reaching out to our support team or one of the independent organisations listed below for confidential guidance.

Independent Support Organisations

We at WishWin guarantee a safe environment, but we also know that sometimes outside help is the right choice. Our Wish Win platform works with independent organisations that specialise in gambling support, and we encourage you to contact them if you need additional assistance.

How We Verify Every Account

To keep our platform safe for everyone, we require account verification before withdrawals are processed. This isn't extra red tape — it's how we make sure funds go to the right person and that every player on our site meets the minimum age requirement. Here's how the process works:

1. Register with your name, date of birth, email and account currency
2. Confirm your email address to activate your account
3. Submit a valid ID document for age and identity verification
4. Provide proof of address, such as a recent utility bill
5. Confirm your payment method used for deposits
6. Receive verification confirmation, usually within 24 to 48 hours

Unverified accounts may face restrictions on deposits or withdrawals, so we recommend completing this step early. It only takes a few minutes, and it means your winnings are ready to withdraw as soon as you're eligible.

Support Whenever You Need It

Our WishWin team is always within reach if you have questions about your account, your limits or your gaming habits in general. We keep communication simple and direct:

• Live Chat: available directly through the website
• Email: support@wishwin.com
• Help Centre: browse guides and self-service tools anytime

We've made sure that every request, whether it's about setting a deposit limit or pausing your account, gets handled promptly and privately. Your comfort and safety come first, always.