WishWin Terms and Conditions

Welcome to WishWin Casino. These Terms and Conditions govern your use of our website, wishwin.com, and all services we provide, including our casino games, live casino, sports betting platform, and promotional offers. By creating an account or using any part of WishWin, you agree to be bound by these terms in full. If you do not agree with any part of these terms, we ask that you do not use our services.

About Our Platform

WishWin is an online casino and sports betting platform offering over 3,000 games from approximately 125 software providers, alongside a full sportsbook covering football, tennis, basketball, ice hockey and more. We operate under a licence issued by the Anjouan Gaming Authority. We are committed to providing a fair, secure and enjoyable gaming environment for all our players, and these terms explain the rules that apply when you play at WishWin Casino.

Eligibility and Account Registration

To use WishWin, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. We require every player to register a single personal account before accessing our casino, live casino or betting services. When you sign up, we ask you to provide your name, e-mail address, date of birth, other identifying details, a secure password, and your preferred account currency. Your registration is completed once you confirm your e-mail address.

• We permit only one account per person, household, or IP address
• You must provide accurate and complete information during wishwin casino sign up
• We reserve the right to suspend or close accounts that violate these terms
• You are responsible for keeping your wishwin login credentials confidential

We do not knowingly allow individuals to create duplicate accounts. If we discover multiple accounts belonging to the same person, we may close the additional accounts and void associated bonuses or winnings.

Verification and Anti-Money Laundering

We require account verification, which typically includes proof of identity, proof of address and proof of your payment method. Most verification submissions are reviewed within 24 to 48 hours. We may restrict deposits or withdrawals until verification is complete. Our anti-money laundering procedures follow the standards set out in the 5th AML Amendment, and we apply customer due diligence checks in line with international AML regulation. We may request additional documentation at any time to confirm your identity or the source of your funds.

Deposits and Withdrawals

We accept a wide range of currencies, including EUR, USD, CAD, AUD, NZD, CHF, PLN, NOK, CZK, HUF, BRL, CLP and PEN, together with major cryptocurrencies such as Bitcoin, Ethereum, Litecoin, USDT and USDC. Minimum deposits start at €10 for card payments, bank transfer and MiFinity, and €30 for cryptocurrency transactions. Minimum withdrawal amounts vary by method, starting from €10 for MiFinity and rising to €60 for Bitcoin.

• We process card deposits between €10 and €2,000 per transaction
• We accept bank transfers from €10 up to €5,000
• We support cryptocurrency deposits from €30 up to €10,000
• We apply withdrawal caps of €3,000 to card, €5,000 by bank transfer and Neosurf, €2,000 through MiFinity, and €5,000 for most crypto payouts

E-wallet transactions are generally processed faster than card payments, since card transactions must pass through your bank. We enable two-factor authentication so you can add an extra layer of protection to your account.

Bonuses and Promotions

At WishWin, we offer a Casino Welcome Package of 250% up to €2,000 plus 250 free spins spread across your first three deposits. Our first deposit match is 100% up to 500 EUR (or the equivalent in your local currency), plus 100 free spins, provided you meet the minimum deposit of 20 EUR or the listed currency equivalent. Our second and third deposit bonuses follow with additional matches and free spins as outlined in our promotions page.

We also run a Weekly Reload bonus with 50 free spins from Monday to Thursday, a Weekend Reload Bonus of €700 plus 50 free spins, and weekly cashback of 15% up to €3,000. Our live casino cashback offers 25% up to €200. We regularly host tournaments, challenges and provider-led campaigns, and our loyalty Shop allows you to exchange Coins for rewards worth up to €1,000.

• We apply a wagering requirement of 35x on deposit plus bonus funds, and 40x on free spin winnings
• Bonuses must be wagered within 10 days of activation, or we will void the bonus and any related winnings
• We cap the maximum bet permitted while a bonus is active
• We limit the maximum release from bonus funds to 10x the credited bonus amount
• Deposits made using Neteller or Skrill do not qualify for our welcome promotion
• We do not allow bonuses to be combined, and game contributions towards wagering vary by title

You may cancel an active bonus at any time through your Profile section or by contacting our support team, though this will forfeit the bonus and any related bonus balance winnings. We reserve the right to amend, withdraw or refuse any wishwin bonus offer at our discretion, particularly where we detect abuse of our promotional terms.

Games and Fair Play

Our WishWin Casino library includes slots, table games, jackpot titles, live dealer games and a full sportsbook. We source our content from established studios, and our live casino sections operate from licensed studios with professional dealers streaming around the clock. We use certified random number generators for our slots and table games to ensure fair outcomes, and our live casino games are subject to independent monitoring by our providers.

We reserve the right to void winnings resulting from a proven technical malfunction, exploit or breach of these terms. If a dispute arises regarding a game result, we will investigate using our internal logs and, where relevant, provider records, and our decision will be final.

Responsible Gaming

We are committed to promoting responsible gaming and provide tools to help you manage your play, including deposit limits, self-exclusion options and access to our Help Centre. If you feel your gambling is becoming a concern, we encourage you to contact our support team so we can discuss the options available to you.

Account Suspension and Termination

We may suspend or close your account if we suspect fraud, breach of these terms, underage gambling, or any activity that compromises the integrity of our platform. We also reserve the right to close accounts belonging to residents of restricted territories, where applicable, in line with our compliance obligations.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted access to WishWin Casino at all times. We are not liable for losses arising from internet connectivity issues, third-party payment providers, or circumstances beyond our reasonable control. Nothing in these terms limits liability that cannot be excluded under applicable law.

Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, regulatory requirements or business practices. We recommend reviewing this page periodically, as continued use of WishWin following any changes constitutes your acceptance of the revised terms.

Contact Us

If you have questions about these terms, our bonuses, or your account, our support team is available via live chat or by e-mail at support@wishwin.com. We aim to respond promptly to all enquiries and are here to help make your experience at WishWin as smooth as possible.